Shipping
& returns.

Delivery across Belgium

Everything you order from our webshop is sent with bpost to any address in Belgium. Whether you live on the coast, in Brussels or in the Ardennes, your order comes to your home or to the address you give us.

We dispatch your order within 48 hours. That is the time within which we prepare your parcel and hand it to bpost. So it is a dispatch time, not a delivery time: the time bpost needs to deliver comes on top of that.

Shipping costs

Shipping costs depend on the size and weight of your order. A small parcel costs less to send than a large or heavy one. You will see the exact amount at checkout, before you pay. Payment is handled securely in the Wix checkout.

Free collection in Koksijde

Do you live nearby, or are you coming to the coast anyway? Then you can collect your order free of charge from the shop at Zeelaan 200 in Koksijde. You pay no shipping costs. The shop is open on Monday, Wednesday, Friday, Saturday and Sunday, from 10.30am to 12.30pm and from 2pm to 6pm. We are closed on Tuesday and Thursday, except in July and August, when we also open on Thursdays with the same hours.

Large furniture

A separate rule applies to large furniture. Delivery is free anywhere in West Flanders. Outside West Flanders, we charge fuel costs. If you would like to know what that means for your address, feel free to contact us at info@decodeman.be or on 0491 36 76 08.

Changed your mind? How to return an item

If a purchase does not suit your home or your wardrobe after all, you can withdraw from it. If you are unsure about a size, a colour or the dimensions, do ask us before you order. This is how it works:

1. Let us know within 14 calendar days of receiving your order that you wish to withdraw, for example by emailing info@decodeman.be. Include your name and the item concerned.
2. After you have let us know, you have a further 14 days to send the item back.
3. Return costs are your responsibility.
4. As soon as we have received the item, we will refund you.

Pack the item securely so that it is not damaged on the way and reaches us in good condition.

Any questions?

Email info@decodeman.be or call 0491 36 76 08 and we will be glad to help. You will find more answers in our FAQ.

Pack your return carefully

Use the original packaging where possible and protect the items carefully. Opened or missing original packaging does not remove your right to cancel. You may inspect the item as you would in a shop. Handling beyond what is needed to assess its nature, characteristics and functioning may result in a deduction for diminished value.

Refunds

We refund you within 14 days of your cancellation notice using the same payment method. We may wait until we receive the items or proof of return, whichever comes first.

When you cancel the entire order, we also refund the original standard delivery cost. Additional charges for a more expensive delivery method are not refunded.

Withdrawal form

You can download the withdrawal form and email it or send it by post. Any other clear statement will also do.

Damage, a wrong item or a question?

Email your order number and a description to info@decodeman.be or call 0491 36 76 08. Photos of the item and the packaging help us if there is damage. This is separate from a regular return within the cooling-off period; your statutory warranty rights still apply.

Would you like to exchange something? Contact Camille to discuss the options.